Swimline: Protecting children

 The ASA with the NSPCC (National Society for the Prevention of Cruelty to Children) operates Swimline.
Swimline was launched over 10 years ago and is a confidential freephone number provided for anyone involved in aquatics, adults or children, who believe that the welfare of someone under the age of 18 is at risk. This concern could be neglect, abuse, bullying or fear of someone or anything that is worrying you and you don’t know who to discuss it with.

When calling Swimline you will get through to an answer phone where you will be asked to leave your name and contact details and if you wish some brief details of your concern. The Swim England Safeguarding Team or a Swimline volunteer will call you back, listen to your concerns and agree a way forward with you.

If you leave a message we aim to contact you back during the next working day. If you leave a message after 3pm on a Friday, or over a weekend we will contact you back on the following Monday. If you need to speak to someone immediately you can follow the instructions on the answer phone message and be transferred immediately to the NSPCC. The NSPCC counsellors will advise you directly if you choose this option.

Swimline calls are free and do not appear on an itemised phone bill unless your call is made from a mobile phone.

If there is an issue which causes concern the ASA will act to protect the child or children involved.

THE CLUB’S WELFARE OFFICER IS Paul Edwards and assistant welfare officer is Tamzin Dover


or by mobile on



Local Safeguarding contact information:

Safeguarding adults 
If you have an immediate concern about an adult, contact:

Safeguarding children
If you have an immediate concern about a child, contact:

For out of hours calls, contact:

  • Devon: 0845 6000 388
  • Torbay: 0300 456 4876

Codes of conduct and child protection policy are available via the links below:



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